I think my Vanessa Wu product has a flaw!

If you have placed an order on the e-shop, send us a photo at shop@vanessawu.com and we will find a solution. 

If you bought your product from one of our resellers, we invite you to contact them directly. Indeed, each reseller is independent and therefore has its own customer service, and we do not interfere in their business. If a problem occurs, it is up to the dealer to decide how to fix it, then contact the brand if necessary!