Frequently Asked Questions

What are the delivery zones?

All the areas we serve are detailed on the Delivery page.

How to know where my package is?

Once your order has been shipped, you will receive an e-mail with a tracking link.

You can also check the status of your order anytime in your account, under My Orders.

What happens if I am not at home at the time of the delivery?

If your mailbox allows it, the carrier will leave your parcel there. Otherwise, it will be taken to a post office or at a partner merchant.

You will receive an e-mail or a delivery notice with all the information to collect your parcel. In most cases, it is also possible to reschedule the delivery directly via the e-mail sent by the carrier.

Do I have to pay import taxes?

If you live in the European Union: VAT is included in our prices, so no additional fees apply.

If you live outside the European Union: customs duties or import taxes may apply upon delivery, depending on your country’s regulation