Frequently Asked Questions

We may delete a loyalty account in case of abuse, in accordance with the program’s Terms and Conditions.

Any points and rewards associated with the account will be permanently removed and cannot be transferred or compensated.

You can unsubscribe at any time by contacting us at shop@vanessawu.com or via our contact form.

All your points and rewards will be permanently lost and cannot be transferred or recovered.

To earn points, you must be logged into your customer account when placing your order.

Points are neither transferable nor added manually. Make sure you are logged in before making a purchase.

The Wu Club has three tiers, each granting access to exclusive benefits:

Wu Fan: up to 400 points — access to exclusive gifts, student discount, triple points during special periods, personalization workshops, and partner offers (e.g., Nextory).

Wu Lover: 400 to 799 points — all Wu Fan benefits plus the “Mini Shoe Designer” workshop.

Wu Addict: from 800 points — all previous benefits plus invitations to exclusive events. The more points you accumulate, the greater your privileges!

You can track your points directly from your loyalty account.

All rewards are available on the Wu Club page.

To redeem a reward:

Only one reward per order is allowed.

Only rewards listed in your order confirmation e-mail will be shipped.

If a reward is missing from your order, our logistics team cannot send it separately.

To earn points, log in to your customer account before placing an order.

You accumulate points:

Points are valid for 1 year from your enrollment and appear in your account within 24 working hours after the order.

Joining the Wu Club is free. Simply create a customer account on the e-shop. Once your account is created, your membership is automatic.

We are delighted to welcome you and hope you enjoy all the exclusive benefits reserved for our members!