Frequently Asked Questions

Please allow up to 2 weeks after dropping off your parcel at the Pickup Point for us to receive, process, and refund your return. 

You will be notified by e-mail as soon as the refund has been issued. 
Refunds are usually made to the bank account associated with the card used in the initial transaction, not the card itself. Therefore, even if the credit card no longer exists or has been put in opposition, you will still receive your funds in your bank account.
  • For a full return: we refund the installments already charged and cancel the remaining ones. 
  • For a partial return: the remaining installments are recalculated based on the new total after your return is processed. 

We offer exchanges in France, Belgium, Luxembourg, and Spain, either for another size or a different model. 

In case of a price difference: 

  • If the new item is more expensive, you can pay the difference directly when submitting your request. 
  • If the new item is cheaper, the difference will be refunded once your return is validated. 

To start the process, simply select “Exchange” when submitting your online return request. 

Start my exchange request 

For all other countries, we proceed with a refund : you can then place a new order. 
You have 30 days from the receipt of your order to make a return. 
 Full conditions and instructions are available on our Returns page.